How can we help?

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
• Carrier transit estimates start after dispatch and are separate from order preparation.
• Gift Card purchases don't count towards qualifying for the free standard shipping threshold.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

Tracking your order is simple and keeps you updated every step of the way:

• After placing your order, you'll receive a confirmation email with your order number.
• Once shipped (usually within 1-2 business days), you'll get a second email with a tracking number and link.
• Click the link or visit the carrier's website (e.g., auspost.com.au/track) and enter your tracking number.
• You can also log into your account on our website, go to "Orders," and view the status directly.
  If your tracking hasn't updated in over 48 hours or you encounter issues, contact us at [contact@healthbeautytools.com.au] with your order number for assistance.

Reach out immediately via email at contact@healthbeautytools.com.au or phone +61 427 388 314, providing your order number. Changes are only possible before shipping.

• Adding or removing items to your order
• Changing an item, size or colour
• Amend delivery address
• Changing the shipping method or courier
• Applying a discount code or editing product prices

We're sorry to hear about the issue with your order! We strive for accuracy, but if there's a mistake (e.g., wrong item, missing product, or damaged goods), follow these steps:

• Contact our support team within 7 days of delivery via email at [contact@healthbeautytools.com.au] or through the contact form on our site.
• Provide your order number, a description of the issue, and photos of the received items and packaging.
• Our team will investigate and respond within 1-2 business days. Options may include:
  
  Sending the correct/missing items at no extra cost.
  Issuing a full or partial refund.
  Providing a store credit or exchange.
  Please keep the original packaging until resolved. For more details, see our Returns & Refunds Policy.

We ship throughout Australia and to New Zealand.

Free Shipping $150+. Below $150: standard shipping is $9.95 to Australia or $11.95 to New Zealand. Express is an optional paid service at every order value: $14.95 to Australia or $15.95 to New Zealand.

The threshold is based on your merchandise subtotal after discounts, before shipping. See our Shipping Policy for details.

Order preparation and dispatch are separate from carrier transit time. You will receive tracking information when your order is dispatched. Any carrier delivery estimate starts after dispatch and is not a guaranteed delivery date. Destination, customs, public holidays and carrier delays can affect arrival.

Express is an optional paid service. For the current options and rates, see our Shipping Policy. Contact contact@beautytools.au for help with a delayed parcel.

What is Customs Duty?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Do I need to pay Customs Duty fees at HBT?

You don't need to pay customs fees when shopping in Australia or New Zealand.

For all other stores, you may face customs charges issued by your local customs authority. Please see below for further information.

What if I don't pay the Customs Duty?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to HBT before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

What is a Sales Tax?

Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. HBT is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.

We accept returns for most items under our 30-day return policy. Here's the process:

• Eligibility: Items must be unused, in original packaging, with tags attached. Sale items or personalized products may be final sale—check product details.
• Steps:
  Log into your account and go to "Orders" to initiate a return, or email [contact@healthbeautytools.com.au] with your order number and reason for return.
  We'll email you a return authorization and shipping label (return shipping is $12.95, deducted from your refund, or free for faulty items).
  Pack the items securely and ship them back to Room B/433 South Rd, Bentleigh, 3204, Melbourne].
  Once received (allow 5-10 business days), we'll process your refund to the original payment method within 3-5 business days.

Exchanges: If you'd like a different size/colour, note this in your return request—we'll handle it as an exchange.

Refunds: Original shipping fees are non-refundable unless the return is due to our error.
For full terms, visit our Refunds & Returns Policy.

If you believe an item is faulty, please contact us at: contact@healthbeautytools.com.au with your order number and details of the fault.
Major Failures: If an item has a major failure (e.g., is unsafe), you are entitled to CHOOSE a refund or replacement.

1. Minor Failures: If an item has a minor failure, we will CHOOSE to repair, replace, or refund it.
2. Return Shipping Costs: We will cover all reasonable return shipping costs for confirmed faulty items.

Please contact us to arrange this.

We frequently offer discounts to make our premium beauty tools more accessible. Here's what you need to know:

• Types of Discounts: These include site-wide sales (e.g., 10-20% off during holidays), product-specific deals, bundle offers, and promo codes for first-time buyers.
• How to Apply: Enter promo codes at checkout in the "Discount" field. Codes are case-sensitive and may have minimum spend requirements (e.g., $50).
• Eligibility: Discounts can't be combined unless stated, and they don't apply to sale items or gift cards. Exclusions may include certain brands.
• Finding Discounts: Sign up for our newsletter at the footer of the site, follow us on social media, or check the "Sales" section. Current offers are highlighted on the homepage.
  If a discount isn't applying, clear your cache or contact [contact@healthbeautytools.com.au]. For wholesale discounts, see our Wholesale section.

Share the love of HBT beauty tools and earn rewards through our Refer a Friend program.

• How It Works: Log into your account, go to the "Refer a Friend" section, and generate a unique referral link or code.
• Rewards: You get $10 store credit for each friend who makes their first purchase of $50+ using your link. Your friend gets 10% off their order.
• Eligibility: Referrals must be new customers. No self-referrals or spam allowed. Maximum 5 referrals per month.
• Tracking: Credits are added to your account automatically after the friend's order ships and the return window (30 days) passes.
• Sharing: Post your link on social media, email, or text. We provide share buttons for ease.
  If credits aren't showing, contact [contact@beautytools.au] with details. Terms at [link to /pages/refer-a-friend].

Our E-Gift Cards are perfect for gifting beauty tools without the guesswork.

• Purchasing: Available in denominations from $25 to $500 AUD. Buy on our site under "Gift Cards," customize with a message, and send via email.
• Delivery: Instant delivery to the recipient's email (or schedule for a future date). Includes a unique code and instructions.
• Using: Enter the code at checkout in the "Gift Card" field. Balances can be checked via the link in the email or in your account.
• Expiration & Terms: No expiration date. Non-refundable and can't be redeemed for cash. Lost cards can't be replaced without the code.
• Balance Issues: If a card isn't working, ensure it's not expired or already used. Contact [contact@beautytools.au] for help.
  Full policy at [link to /policies/gift-card-policy]. Note: Gift cards don't count toward free shipping thresholds.

We offer secure and flexible payment options for your beauty tools purchases.

• Accepted Methods: Credit/debit cards (Visa, Mastercard, American Express), PayPal, Afterpay (buy now, pay later in installments), and bank transfers for wholesale.
• Security: All transactions are encrypted via Shopify's PCI-compliant system. We don't store card details.
• Billing Issues: If a charge fails, check your card limits or try another method. Double charges are rare—contact us for refunds.
• Currency & Taxes: All prices in AUD. GST (10%) is included for Australian orders; international may incur duties (see Customs section).
• Refunds: Processed to original method within 3-5 business days after approval. Afterpay refunds adjust your payment plan.
  For any payment concerns, email [contact@beautytools.au] with your order number. See our Payment Policy at [link to /policies/payment-policy].

Prices for our beauty tools may fluctuate due to market conditions, but we honor your order price.

• Why Prices Change: Factors include supplier costs, currency exchange, promotions, or stock levels. We aim for competitive pricing.
• Price Matching: If you find a lower price on an identical item elsewhere (Australian retailers only), contact us within 7 days of purchase for a potential match or credit. Excludes sales/clearance.
• Order Protection: The price at checkout is locked in, even if it changes later. No retroactive adjustments for post-purchase sales.
• Sale Prices: Marked-down items are final; no further discounts. Watch for flash sales via email alerts.
• Notifications: Sign up for our newsletter to get alerts on price drops or new deals.
  If you have a query about a specific price change, provide details to [contact@beautytools.au].

To access your account: Click the "Account" icon in the top menu, enter your email and password. If forgotten, use "Forgot Password" for a reset link. For security, enable two-factor authentication in settings. If locked out, contact [contact@beautytools.au]. Manage orders, addresses, and wishlist here.

At HBT, we curate our inventory with a focus on quality, innovation, and reliability to meet the needs of salons and beauty professionals. Key criteria include:

• Quality and Durability: Brands must use premium materials (e.g., stainless steel, hypoallergenic coatings) and pass rigorous testing for longevity.
• Innovation and Functionality: We prioritize products with ergonomic designs, advanced features (e.g., anti-slip handles, precision tips), and positive user feedback.
• Ethical Sourcing: Preference for European brands with ethical manufacturing, such as those compliant with EU standards for safety and environmental impact.
• Customer Demand: Based on market trends, reviews, and professional recommendations—e.g., stocking popular items like Kodi polybase for its strength and ease of use.
• Exclusivity: We aim for exclusive or hard-to-find items to differentiate our stock.
  Examples of stocked brands: Kodi, and various European salon tool makers. If a product doesn't meet these standards, it's not added. For suggestions, email [contact@beautytools.au].

HBT is dedicated to eco-friendly practices in the beauty industry, minimizing our environmental footprint while delivering quality tools. Our commitments include:

• Sustainable Sourcing: Partnering with brands using recycled materials (e.g., eco-plastics in handles) and ethical suppliers who avoid animal testing.
• Packaging: Use recyclable, minimal packaging—biodegradable where possible and encourage reuse.
• Carbon Footprint: Offset shipping emissions through partnerships with green logistics; promote local Australian manufacturing when available.
• Product Longevity: Stock durable items to reduce waste (e.g., reusable tools over disposables).