Shipping policy
Shipping Policy
Last updated: 5 June 2026
At Beauty Tools Australia, we ship from our warehouse in Bentleigh, Victoria. All domestic shipments are sent via Australia Post.
Processing Time
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (Australia)
Standard Shipping (2–8 business days)
| Order Value | Shipping Cost |
|---|---|
| $0 – $100 | $12.95 |
| $100 – $150 | $15.95 |
| $150 – $249 | $18.95 |
| $249 and above | FREE |
Express Shipping (1–4 business days)
| Order Value | Shipping Cost |
|---|---|
| $0 – $100 | $15.95 |
| $100 – $150 | $17.95 |
| $150 – $249 | $19.95 |
| $250 and above | $21.95 |
International Shipping
We ship internationally to New Zealand via Standard International post. Estimated delivery is 6–8 business days depending on customs processing.
| Order Value | Shipping Cost |
|---|---|
| $0 – $100 | $14.95 |
| $100 – $200 | $17.95 |
| $200 – $249 | $19.95 |
| $249 and above | FREE |
Countries we ship to
New Zealand.
Please note: International orders may be subject to duties, taxes, and customs fees upon arrival. These charges are the responsibility of the recipient and are not included in our shipping rates or order total.
Promotions & Free Shipping Offers
From time to time we run promotional shipping offers (free express, free standard, lower thresholds) tied to seasonal campaigns. These offers are subject to the following standing terms.
Excluded products
Promotional free shipping offers do not apply to nail dust collectors and other oversized equipment (items weighing over 5 kg or exceeding Australia Post Express dimensional limits). These items continue to ship at our standard domestic rates regardless of any active promotion.
We exclude these products because carrier surcharges on bulky-item dispatch are several times the cost of a standard parcel. Absorbing those surcharges into a promotion would force higher product prices year-round; instead we keep these tools at fair retail prices and charge their actual shipping cost.
Eligibility
Unless otherwise stated, promotions apply to Australian orders only, calculated on the order subtotal (after any discounts) before shipping and tax.
Promotion period
Each promotion runs for a stated window in AEST. Orders placed after the close are charged at standard rates, and standard thresholds resume immediately when the promotion ends.
Free gifts and bonuses
Where a promotion includes a free gift, the gift is added at dispatch, varies by order value, and is dispatched while stocks last. We may substitute an item of equal value if a specific gift becomes unavailable.
Changes and corrections
We may amend, pause, or end a promotion at any time, and reserve the right to correct pricing or eligibility errors. Orders already placed in good faith will be honoured at the offered terms.
For questions about a specific offer, please contact us.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. You can track your parcel at auspost.com.au for domestic orders.
Delivery Issues
- Incorrect address: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Re-shipping costs may apply.
- Lost or delayed parcels: If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the carrier.
- Damaged parcels: If your order arrives damaged, please take photos and contact us within 7 days of delivery. See our Returns & Refunds Policy for details.
Contact Us
For shipping enquiries, please email contact@beautytools.au or visit our contact page.