Refund policy

Last updated: 18 March 2026

At Beauty Tools Australia, we want you to be completely satisfied with your purchase. This policy outlines your rights and the process for returning items. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Your Consumer Guarantee Rights

Under the Australian Consumer Law, you are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy limits or overrides your rights under the ACL.

Faulty or Defective Items

If you receive a faulty, defective, or damaged item:

  1. Contact us at contact@beautytools.au with your order number, a description of the fault, and photos where possible.
  2. We will respond within 1–2 business days with instructions.
  3. Major failure (e.g. item is unsafe, significantly different from description, or would not have been purchased if the defect was known) — you choose a full refund or replacement.
  4. Minor failure (e.g. a cosmetic defect that does not affect function) — we will repair, replace, or refund at our discretion within a reasonable time.
  5. Return shipping for confirmed faults is covered by us. We will provide a prepaid return label or reimburse reasonable postage costs.

Change of Mind Returns

In addition to your statutory rights, we offer change-of-mind returns subject to the following conditions:

Timeframe Request must be made within 14 days of delivery.
Condition Item must be unused, unopened, in original packaging with all hygiene seals intact, and in re-saleable condition.
Hygiene restriction For health and hygiene reasons, we cannot accept change-of-mind returns on beauty tools (nippers, scissors, tweezers, pushers, etc.) once the hygiene seal has been broken or the item has been used. This does not affect your ACL rights if the item is faulty.
Non-returnable items Gift cards, digital products, clearance/sale items marked as final sale, and items with broken hygiene seals.
Refund method We will issue a refund to your original payment method or store credit, at your preference.
Return shipping The customer is responsible for return shipping costs for change-of-mind returns.

How to Start a Return

  1. Email us at contact@beautytools.au with:
    • Your order number
    • The item(s) you wish to return
    • Reason for the return
    • Photos (if the item is faulty or damaged)
  2. We will provide a return authorisation and shipping instructions within 1–2 business days.
  3. Post the item to our returns address (provided in the return authorisation). We recommend using a tracked shipping service.
  4. Once we receive and inspect the item, we will process your refund or replacement within 5 business days.

Please do not return items without contacting us first. Unauthorised returns may not be processed.

Refund Processing

  • Refunds are issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
  • Original shipping costs are non-refundable for change-of-mind returns.
  • For faulty items, we will refund the full purchase price including original shipping costs.

Damaged in Transit

If your order arrives damaged during shipping:

  1. Take photos of the damaged packaging and item(s) before discarding any materials.
  2. Contact us within 7 days of delivery at contact@beautytools.au.
  3. We will lodge a claim with the carrier and arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original item for a refund and place a new order. This ensures the fastest processing time.

International Orders

International customers are eligible for returns under the same conditions. Please note:

  • Return shipping costs for change-of-mind returns are the customer's responsibility.
  • We will cover return shipping for confirmed faulty items.
  • Any duties, taxes, or customs fees paid on the original order are non-refundable by us — please contact your local customs authority for duty recovery.

Contact Us

If you have any questions about returns or refunds, please reach out:

We aim to respond to all enquiries within 1–2 business days.