Key Takeaway

There are five ways to get help: ask Eva (the AI assistant on every page), use the contact form, email us directly, check the FAQ page, or use the help drawer on any product page. We respond within 24 hours on business days.

Eva — AI Assistant

The fastest way to get answers. Eva is available on every page via the Ask Anything widget in the bottom-right corner. She can find products, check stock, compare tools, estimate shipping, and track orders — all by voice.

Contact Form

Go to Support → Contact in the navigation, or visit the contact page directly. Fill in your name, email, and message. We respond within 24 hours on weekdays.

Contact page showing store location, hours and map

Email

Email us directly at contact@beautytools.au. Same 24-hour response time as the contact form.

FAQ Page

Common questions are answered on the FAQ page under Support in the navigation. Covers shipping, returns, product care, and ordering.

FAQ page with common questions and answers

Help Drawer on Product Pages

Every product page has a Need help? link that opens a side drawer with shipping info, customer support email, and returns policy — without leaving the page.

Social Media

Follow us on Instagram for product updates, tips, and announcements. The link is in the footer of every page.

Footer showing contact information and social media links

Business Hours

  • Monday – Friday: 9:00am – 5:00pm
  • Saturday: 9:00am – 12:00pm
  • Sunday: Closed

All times are AEST (Melbourne). Support is by appointment only at our Bentleigh warehouse.